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Frequently Asked Questions

General

Home Assessment/Audit

Participating BPI Accredited Contractors

Loans and Repayment Plans

Technical

Contractors

General

Eligibility and Training

Home Performance Support

Marketing Support

For Homeowners

What is Home Performance with ENERGY STAR®?

The Home Performance with ENERGY STAR (HPwES) Program offers "whole-house" solutions to increase the comfort, safety and durability of your home. Installing energy efficient upgrades can save you up to 30 percent on energy costs and reduce both your energy use and carbon footprint.

What is BPI?

The Building Performance Institute (BPI) is a national resource for building science technology that sets standards for assessing and improving the energy performance of homes. All contractors participating in the Home Performance with ENERGY STAR Program are BPI certified, which means they utilize advanced diagnostic equipment to test the home and identify necessary energy efficiency improvements.

If I want to speak with someone, what number should I call?

866-NJSMART (866-657-6278).

What is the process of working through the Home Performance with ENERGY STAR Program?

  • First, you contact an HPwES participating contractor(s) to perform a Home Assessment (audit) and make energy efficiency upgrade recommendations. 
  • You select a contractor and decide the upgrades you want to make to your home. The contractor will show you the HPwES Proposed Measures document, which will calculate the estimated total energy savings (TES) of your project and, therefore, the incentives you are eligible for.
  • If you are interested in financing, you can apply through our lenders for pre-approval 
  • You sign:
    • A contract with your contractor,
    • A HPwES Customer Participation Agreement
  • Once you have signed the above documents and (if applicable) your financing has been pre-approved, your contractor may begin work.
  • When your work is complete, you will sign a NJ HPwES Program Certificate of Completion.
  • Your contractor then submits your final completion paperwork to the program for review.
  • Your project may be selected for an inspection by the HPwES Program. If so, you will receive a call form the Program to schedule the inspection of the HPwES work performed in your home.
  • Lastly, the program will process your rebate (which can take up to 90 days) and your financing company will initiate your financing. 

As a customer, what am I responsible for and what is my contractor responsible for throughout the work being completed?

You are responsible for:

  • Applying to the lender for financing, if desired, with the guidance of your contractor
  • Deciding the energy efficiency measures to install in your home, in consultation with your contractor.
  • Signing required HPwES documents to be submitted by your contractor to the program.
  • Allowing a HPwES field inspection of your home, if deemed necessary.

Your contractor is responsible for:

  • Providing a report after completing your home audit/assessment, including recommendations for
    • Energy efficient upgrades
    • Measures needed to ensure the health and safety of your home
  • Submitting your signed contract and the HPwES Proposed Measures documents to your financing company for review before work may begin.
  • Submitting all paperwork and making all required program software entries within the required timeframe. Projects that involve financing must be completed and paperwork submitted to the program within 80 days of the date your contractor claims the funds for your project in the program software; you will need to ask your contractor for that date. Projects with no financing must be completed within 120 days of that claim date. If your contractors does not submit completion paperwork within 120 days of the HPwES claim date your project will expire. Your contractor may re-claim funding for the project, but for whatever incentives are available at the time of re-claim.
  • Submitting to the financing company the details of any changes made in the field to the original contracted work within 80 days of the claim date.
  • Remedying any field inspection issues within the required timeframe of 30 days and submitting the required follow up Inspection Report to the program. 

How long does it take to receive the rebate?

Once your contractor has finished the work, has submitted all the necessary paperwork, and has passed a Home Performance quality control field inspection (if required), it can take 45-90 days to receive your rebate.

If I have received a Home Performance rebate before, may I submit a new project for another rebate?

If you have previously participated in the HPwES program at the same site (home/townhouse), you cannot exceed current program incentives based on the site's achieved total energy savings. Example: Your project two years ago, which cost a total of $3,800, achieved 5% Total Energy Savings (Tier 2); you would have received $1,900 in incentives (the cap is 50% of total project cost up to $2,000 for Tier 2). If you now wish to add a new furnace and AC, your contractor would need to perform a new home assessment—capturing the current state of the home—and your HPwES project would need to achieve at least 20% TES (the minimum for including HVAC upgrades on a work scope).  If this second project achieved 20% TES, you would be eligible for a maximum rebate of $1,100, which is $3,000 (the maximum rebate for 20% TES) minus $1,900 (the rebate already received).  In addition, because you did not use HPwES financing for your first project, you would be eligible for financing for up to $15,000 (limited by the total project cost minus the rebate).

This rule only applies to homeowner(s) for the length of the home ownership. If your new project is for a different property, you may submit another HPwES application.

Do you provide rebates for the installation of new windows or doors?

Currently there are no rebates offered for the purchase and installation of new windows or doors. However, the Home Performance with ENERGY STAR program assesses a home's overall performance and energy efficiency looking specifically at improvements to insulation, duct sealing and heating and cooling systems. We always encourage you to install ENERGY STAR rated windows, doors and appliances to maximize your energy savings.

If I have received a WARMAdvantage and/or COOLAdvantage rebate for new equipment, may I apply for Home Performance incentives for the same equipment? 

No. You are only eligible for one NJCEP rebate for each piece of equipment.

Can I participate in Home Performance if I live in a NJ Urban Enterprise Zone (UEZ)?

Yes.  Homeowners who live in one of the municipalities identified as a UEZ may participate in the Home Performance with ENERGY STAR Program.  NJ Urban Enterprise Zones:  Asbury Park, Bayonne, Bridgeton, Camden, Carteret, East Orange, Elizabeth, Gloucester City, Guttenberg, Hillside, Irvington, Jersey City, Kearny, Lakewood, Long Branch, Millville, Mount Holly, New Brunswick, Newark, North Bergen, Orange, Passaic, Paterson, Pemberton, Perth Amboy, Phillipsburg, Plainfield, Pleasantville, Roselle, Trenton, Union City, Vineland, West New York, North Wildwood City, West Wildwood, Wildwood City, Wildwood Crest

 

Home Assessment/Audit

What is a Home Performance with ENERGY STAR assessment/audit?

The assessment is the first step towards improving a home’s efficiency and reducing energy bills. During a basic assessment, the BPI accredited contractor will perform:

  • Combustion Appliance Testing
    • Diagnostic equipment is used to test the condition of your heating system, water heater, oven, etc.
    • The testing results point to upgrade opportunities
  • Visual inspection of the house
    • Air sealing opportunities
    • Insulation opportunities
    • Possible health and safety issues, such as moisture and/or asbestos

The assessment can also include a blower door test, which measures and locates air leakage in your house. Your contractor will then evaluate the results and explain to you what improvements can be made, as well as the cost of making the improvements.  This video can give you an idea of what to expect during an audit.

How much does it cost to have a Home Performance assessment done?

The cost of the assessment varies from contractor to contractor. Contractors may charge different fees for services they provide, including the home assessment. Please discuss pricing with each contractor prior to having the home assessment completed. It is generally accepted practice to contact several contractors before selecting one. New Jersey's Clean Energy Program does not warrant the products or services of participating contractors. 

What kind of report should I expect to get from a contractor after the assessment?

Once the assessment is completed, the contractor will provide you with a report including information about the existing conditions of your home as well as recommendations to make your home more energy efficient.

How long after my home assessment should I get my report?

Contractors should be able to provide your home assessment report within a few weeks of performing the assessment. 

If I do not receive a copy of my assessment report, what should I do?

You should contact your contractor first to find out why you have not received it yet. If the contractor is not responsive to your request, please contact us at 866-NJSMART.

 

Participating BPI Accredited Contractors

What is the best way to select a contractor?

Not all contractors are the same. Contracting companies participating in Home Performance with ENERGY STAR have earned the GoldStar designation through the Building Performance Institute (BPI), a national resource for building science technology that sets standards for assessing and improving the energy performance of homes. A BPI GoldStar contractor is trained and skilled in building science technology.

The best way to select a contractor is through our trade ally database, which lists HPwES participating BPI GoldStar contractors. You can access the counties that each contractor serves and how many HPwES projects they have recently completed.

Participating contractors in the Home Performance with ENERGY STAR Program are independent home improvement contractors. HPwES contractors may charge different fees for services they provide, including the home assessment. Please discuss pricing with each contractor prior to having the home assessment completed.  It is generally accepted practice to contact several contractors before selecting one. New Jersey's Clean Energy Program does not warrant the products or services of participating contractors. 

Why do I have to use a participating contractor?

In order to qualify for incentives within the Home Performance with ENERGY STAR Program, work must be completed by one of the BPI GoldStar contractors, who have agreed to participate under the rules of the program.  Participating contractors have earned the GoldStar designation through the Building Performance Institute (BPI), a national resource for building science technology that sets standards for assessing and improving the energy performance of homes. A BPI GoldStar contractor is trained and skilled in building science technology.

New Jersey's Clean Energy Program does not warrant the products or services of participating contractors.

Do all contractors offer the same services?

No. Some contractors specialize in specific improvement work and do not have all BPI certifications to perform the improvement work. To perform air sealing and insulation work, for example, a contractor must have the BPI shell certification called Envelope Professional. To work on heating and cooling systems, a contractor must have the BPI heating and cooling certifications.  Ask your contractor which of his or her staff members or subcontractors has the proper certifications to be responsible for the different types of work you are having done.

Can I use more than one contractor to do the work?

Yes, however, one HPwES participating contractor must take the lead, subcontracting to the other contractor(s). The lead contractor will be responsible for submitting all required data and paperwork to the program.

May my contractor use subcontractors to work on my Home Performance project?

Yes. As prescribed under the BPI Standards, a BPI GoldStar contractor may subcontract all or a portion of their contracted work scope to any contractor that has the requisite BPI certification(s) for the work being performed or to any contractor if the BPI accredited contractor has the requisite BPI certification(s) and oversees the work being performed.

The contract of the full work scope submitted to the NJ Home Performance with ENERGY STAR Program is required to be contracted directly with the HPwES participating contractor submitting the project to the program in order to be eligible for incentives. Any portion of a work scope that you, as the homeowner, have agreed to pay to a subcontractor or any other entity directly is not eligible for HPwES incentives. Additionally, the BPI GoldStar contractor submitting your project to the NJ Home Performance with ENERGY STAR Program is obligated to advise you, the homeowner, of these requirements and state regulations when working with subcontractors.

As defined by New Jersey's Construction Lien Law NJSA 2A:44a-1: "Subcontractor is any person providing work or services in connection with the improvement of real property pursuant to a contract with a contractor or pursuant to a subcontractor in direct privity of contract with a contractor."

If I perform energy efficiency upgrade/improvements on my home myself, will I be eligible for Home Performance with ENERGY STAR Program incentives?

No. Please see above.

If I have a complaint about a contractor, who can I call?

Please call us at 866-NJSMART (866-657-6278).

 

Loans and Repayment Plans

What options are available to help finance my HPwES improvements?How do I apply for the  financing?

Convenient financing and/or cash incentives are available to help pay for home improvements made by participating BPI GoldStar contractors. There are no application fees or closing costs, and the loans do not require a down payment. All borrowers must own and occupy the property for which the eligible measures will be installed. The three financing options available are:

  • NJ Credit Union, cuGreenLoans, offerings: 

    • 0% loan with a 7-year term up to $10,000 for Tier 3 projects (20%+ estimated Total Energy Savings, TES*) or a 0% loan with a 7-year term up to $5,000 for Tier 2 projects (5%+ TES).  
    • 4.99% loan with a 10-year term up to $15,000 for Tier 3 projects (20%+ TES)

    For either NJ Credit Union option:

      • To apply over the phone or for other information: 888-966-8969
  • Energy Finance Solutions (EFS) offerings:a  0% loan up to $10,000 for Tier 3 projects and 0% loan of up to $5,000 for Tier 2 projects. Estimated total energy savings (TES), are  calculated by your contractor through program software. Your project must achieve at least 5% TES to be eligible for program offerings.
    • 0% loan with a 7-year term up to $10,000 for Tier 3 projects (20%+ estimated Total Energy Savings, TES*) or a 0% loan with a 7-year term up to $5,000 for Tier 2 projects (5%+ TES).  
  • South Jersey Gas offerings for South Jersey Gas heating customers only:
    • 0% loan with a 7-year term up to $10,000 for Tier 3 projects (20%+ estimated Total Energy Savings, TES*) only  (underwritten by Energy Finance Solutions, EFS).
    • 4.99% loan with a 10-year term up to $15,000 for Tier 3 projects (20%+ TES)
  • New Jersey Natural Gas (NJNG) offerings for New Jersey Natural Gas (NJNG) customers only:
    • 0% On-Bill Repayment Plan (OBRP) with a 10-year term up to $10,000 for Tier 3 projects (20% estimated Total Energy Savings, TES*) or 0% OBRP with a 10-year term up to $5,000 for Tier 2 projects (10%+ TES).

    For NJNG OBRP option:

    • Applications are available through your Home Performance with ENERGY STAR contractor.

*TES is calculated by your contractor through Program software. Your project must achieve at least 5% TES to be eligible for program offerings unless you are a NJNG customer.

When do I apply for the financing option?

 

  • For all of the  financing options, it is best to apply for pre-approval before you sign a contract with a contractor. Your pre-approval is only good for 30 days, so don't delay getting a proposal from your contractor to make sure your project is approved before the loan pre-approval expiration date.

If I am approved for the financing, do I have to pay cash up front?

  • For the cuGreenLoans, EFS or SJG  loan, you do not have to pay up front for the financing portion of your project, which could be up to $15,000. Your contractor may request a deposit; this should be decided and arranged by you and your contractor. You may assign your project's rebate to be paid either to yourself or, if your contractor agrees, to your contractor. However, if the loan and the cash incentive do not cover the total project cost, you will have to pay the contractor the difference.
  • For the NJNG OBRP, you do not have to pay up front for the financing portion of your project. Your contractor may request a deposit; this should be decided by you and your contractor. You must assign your project's rebate to be paid to your "gas provider", NJNG. When your project is complete and has passed HPwES field inspection (if required), NJNG will pay you for both the financing and rebate portion of your project. After that, you will need to pay the contractor for the full repayment amount, as needed.

 

Technical

What is a blower door test?

The blower door is a door insert with a large fan. After closing all windows in the home, the fan is used to create pressure in the home that is about equal to 20 mph wind.  During the test, you can actually feel with your hand where your home is losing heat in places such as electrical outlets and around windows.  With the home under pressure, the technician can determine the leakage rate of your home and compare this rate to industry standards. Typically, older homes have very high leakage rates, but occasionally a home may have a leakage rate that is considered to be too low, and the home may require the assistance of mechanical ventilation to maintain acceptable moisture levels. If you have asbestos present in your home, you should not have a blower door test performed as it may cause asbestos particles to disperse throughout your home. Your contractor should be able to advise you on the proper procedure.

When should the blower door test be done?

The blower door must be performed before and after any air sealing or building cavity insulation work.

Is the blower door test included in the home assessment/audit?

Not always. A basic audit may be performed without a blower door test. For a more thorough assessment of the energy efficiency of your home, however, a blower door test is recommended. When requesting assessment pricing from contractors, you should ask if a blower door test is included. 

How are total energy savings (TES) calculated?

The savings is based on software calculations of the amount of energy that will be saved for the upgrades being proposed (as a percentage of the total electric) and any fossil fuel energy you use over a 12 month period.

For example, if your house has electricity and natural gas for heat and water heating, your utility billing information is entered into the program software and is converted to BTUs of energy; the total is your annual household energy consumption. Your contractor then proposes energy savings upgrades, for which the software calculates the natural gas and electricity energy savings as a percentage of your annual consumption. This savings percentage is included on the printed Proposed Measures report from your contractor. If the percentage of savings achieved is 25% or higher, the project qualifies for the $4,000 rebate and HPwES financing.

What measures impact TES?

All eligible measures that save energy, such as air sealing, insulation, and improved heating, cooling, and water heating may be included in a package of upgrades to achieve the 25% total energy savings. 

What are health and safety issues?

The Building Performance Institute has identified several issues that are required to be addressed prior to the contractor implementing energy saving measures. These issues are related to presence of potentially hazardous insulation materials, excess moisture, and combustion by-products.

Why do I have to fix health and safety issues before air sealing or other work is performed?

Health and safety issues have negative impacts on the indoor air quality or your home.  They can also pose a risk to the durability of your home and/or the health of the occupants.

Why is health and safety testing important when conducting home energy improvements?

BPI accredited contractors have been trained to inspect and test combustion appliances, such as heating equipment, ovens, and water heaters for proper performance to help ensure safe operation. This evaluation includes measurement of carbon monoxide produced by the appliance and testing to ensure that potentially dangerous combustion gases are not introduced into the home. BPI accredited contractors test for combustion safety problems before and after performing any energy improvements to your home.  Learn more about health and safety issues.

What is air sealing and why is it important?

Insulation alone is not always enough to make sure your home is energy efficient. Stopping air leaks, combined with proper insulation and ventilation, are three major components required to ensure a home is tight while providing a sufficient supply of fresh air.

Why do ice dams form on the roof?

Ice dams form when the snow on the roof melts and re-freezes, causing the ice to back its way under the roof shingles. Further melting can occur at this point, causing water leaks and damage. A major reason for ice melting on the roof is warm air from the home leaking into the attic, moving past the insulation and warming the underside of the roof. This can happen even when there are thick amounts of insulation in the attic, if the warm air is allowed to by-pass the insulation via air gaps and leaks between the attic and heated living spaces below. This means insulation alone is not always enough to correct the problem. Stopping air leaks combined with proper insulation and ventilation are typically required to remedy this problem.

What indicates that a heating system is running inefficiently and unsafely?

The telltale signs of an improperly functioning heating system include varying temperatures from room to room, the house feeling too hot or too cold, and the heating unit cycling on and off excessively. Homes with forced air heating systems use a duct system to distribute air. Most ducts, whether old or new, have cracks, gaps and holes that waste about 25 percent of the treated air. In addition, it is important to have fuel-burning equipment like fireplaces, water heaters, dryers, and furnaces checked for proper venting to avoid harmful gases, including carbon monoxide, from entering the home.

Can programmable thermostats help lower costs?

Properly controlling a thermostat can help reduce your heating and cooling costs. Programmable thermostats can be set to adjust the temperature at pre-determined times while the homeowner is away from the house or asleep. Residents enjoy greater comfort conveniently, without wasting time or energy. However, only a whole house approach can result in maximum energy savings.

Why is insulation important?

Whether a home is old or new, inadequate or improperly installed insulation can lead to high energy costs, uncomfortable rooms and structural problems. Heat moves from warmer areas to cooler areas. Proper insulation levels slow the movement of heat through the walls, floors and ceilings, keeping heat inside in the winter and outside in the summer. A BPI GoldStar contractor will check insulation levels and make sure it is installed properly, and ensure that all the holes, cracks and gaps in the home are sealed for air leakage.

Why is ventilation important?

Ventilation is a vital component to every house. Ventilation systems are important for healthy, safe and comfortable living spaces. These systems help remove moisture from the air to help avoid mold, mildew and condensation problems. Ventilation also helps eliminate potential indoor air pollutants, cooking odors or stale, stuffy air. A house has to “breathe” and proper ventilation can help ensure your home has a steady, healthy amount of fresh air.

Why do homes develop mildew and mold?

Mold and mildew can occur when warm, moist air condenses on a cold surface. Many building products will support mold growth, especially wood-based products. Mold in a home can often go undetected since it tends to occur on the coldest surfaces, such as closets on outside walls (especially when the walls are improperly insulated), behind furniture and in attics and basements. The presence of mold in homes is typically a sign of insufficient ventilation, uncontrolled air movement or excessive humidity levels. A BPI accredited contractor can perform diagnostic testing that indicates air leakage paths and insulation conditions to determine the home’s particular needs. Since mold is usually caused by a combination of problems, a home performance assessment is recommended to effectively develop a plan of action to help remedy the problem.

What is meant by correctly sized furnace and air conditioning equipment and why is it important?

Installing the right size equipment for your home is essential to getting the best performance for your heating and cooling equipment and maintaining the comfort you deserve. Some believe that bigger is better when buying new equipment, but a system actually operates best when each component is properly sized. Oversized equipment may cycle on and off more frequently, which can make the home less comfortable and shorten the equipment life. In the Home Performance with ENERGY STAR program, contractors will take measurements of your home then do calculations to determine the appropriate size for your air conditioner, furnace and/or heat pump.

Is the condition of the doors and windows important?

Though windows and doors are not eligible measures for HPwES incentives, it’s important to have well-insulated, high-performance windows and doors. Homeowners will see and feel the difference through improved comfort, reduced condensation and lower utility costs. Look for the ENERGY STAR symbol to identify the most efficient windows, skylights, and sliding glass doors.

When buying new windows, consider the U-value and Low-E coatings. U-value is the measure of the window’s ability to insulate. Lower U-value means less heat flows through the windows. Low-E (low emissivity) window coatings are thin and transparent, permitting visible light to pass through, while effectively reflecting radiation - keeping your home cooler in the summer and warmer in the winter.
Note: Windows and doors are not eligible measures for Home Performance incentives.

How can a homeowner improve the efficiency of a water heater?

Typical recommendations for water heaters include insulating an existing tank, replacing the existing tank with a more efficient model using the same fuel, or replacing the existing tank with another fuel source, usually natural gas or a heat pump water heater. If the hot water pipes are not insulated in a cold basement, insulating the first six feet of pipe may be a recommended resolution.

What should consumers look for when buying new appliances?

Though appliances are not eligible measures for HPwES incentives, it is important  to look for models with the ENERGY STAR label when it's time to buy or replace home appliances. ENERGY STAR qualified appliances incorporate advanced technologies that use 10 to 50 percent less energy than standard models, saving you money on utility bills while reducing air pollution. For example, an ENERGY STAR qualified clothes washer uses 30 to 40 percent less energy and saves about 7,000 gallons of water each year. Many ENERGY STAR qualified dishwashers  are built with innovative technology to clean better while using less energy and water. Today’s ENERGY STAR qualified refrigerators use half the energy of a 10-year old conventional refrigerator.  Rebates for appliances may  be available through other NJ Clean Energy Programs.

How can consumers improve the lighting in their homes?

Although lighting is not an eligible measure for HPwES incentives, you will save money by choosing ENERGY STAR qualified lighting when replacing light bulbs or installing new light fixtures. For more information on how to select an ENERGY STAR certified bulb for each application in your home, view the ENERGY STAR Light Bulb Purchasing Guide.

 

  • According to the Department of Energy (DOE), today’s ENERGY STAR qualified compact fluorescent light bulbs (CFLs) equal or surpass the quality of light found in conventional incandescent bulbs. Plus, CFLs use 75% less energy and last up to 10 times longer.
  • According to the DOE, today's ENERGY STAR qualified LED (light-emitting diode) bulbs/lamps have a lifespan and electrical efficiency that is several time better than incandescent lamps, and significantly better than most fluorescent lamps, with some chips able to emit more than 100 lumens per watt. Like incandescent lamps and unlike most CFLs, LEDs come to full brightness without need for a warm-up time; the life of fluorescent lighting is also reduced by frequent switching on and off. Initial cost of an LED is usually higher. Degradation of LED dye and packaging materials reduces light output to some extent over time.

Note: Lighting is not an eligible measure for Home Performance incentives. 

 

Contractors

Can I do Home Performance projects in NJ Urban Enterprise Zones (UEZs)?

Yes. Homeowners who live in one of the municipalities listed below may participate in the New Jersey Home Performance with ENERGY STAR Program.

NJ Urban Enterprise Zones
Asbury Park, Bayonne, Bridgeton, Camden, Carteret, East Orange, Elizabeth, Gloucester City, Guttenberg, Hillside, Irvington, Jersey City, Kearny, Lakewood, Long Branch, Millville, Mount Holly, New Brunswick, Newark, North Bergen, Orange, Passaic, Paterson, Pemberton, Perth Amboy, Phillipsburg, Plainfield, Pleasantville, Roselle, Trenton, Union City, Vineland, West New York, North Wildwood City, West Wildwood, Wildwood City, Wildwood Crest

Are homeowners eligible for HPwES incentives if they use oil/propane for heating or if they are served by a municipal electric utility company?

FY2017 SEP funding is currently available for oil, propane and municipal electric customers who wish to participate in the Home Performance with ENERGY STAR Program.

Can I do Home Performance projects for multifamily buildings?

Yes, BPI multifamily certification is required and the BPI multifamily standards must be followed. Contractors must work with Home Performance's technical staff on review and approval of these projects. See customer incentives and requirements for multifamily buildings for details. Also check the multifamily flow chart for more information.

Eligibility and Training

What are the requirements for contractor participation?

Participating contractors must employ properly trained staff and must allow inspection of work performed by the program to ensure that all measures are properly installed and safety precautions are observed. To participate in the HPwES program, a contracting company must be Building Performance Institute (BPI) GoldStar designated, which requires that at least one employee hold a BPI certification. In addition, the HPwES program requires that, company-wide, an employee(s) hold at least two BPI certifications - Building Analyst Professional and Envelope Professional. The company GoldStar designation and the employee certification requirement provide assurance to both customers and the program that all cost-effective savings opportunities have been identified, any health and safety considerations are also included in the report of recommended actions, and workers are competent. Participating contractors must guarantee all work, and agree to abide by BPI standards governing health and safety, work quality, insurance coverage, customer service, and complaint resolution, and follow all requirements as spelled out in the HPwES participating contractor agreement.

For more information, visit the contractor's page

How do I become a participating contractor in the New Jersey Home Performance with ENERGY STAR Program?

First, your company needs to become designated BPI GoldStar, which requires at least one employee with BPI certification. Further, the HPwES program requires that, company-wide, an employee(s) hold at least two BPI certifications - Building Analyst Professional and Envelope Professional. Please contact Home Performance for information about where training is available. Or visit the Building Performance Institute website and follow the steps to become Building Analyst (BA) and Envelope Shell (Envelope) certified. Once GoldStar designated, your company must attend program trainings and sign the Home Performance contractor application. For more information, see contractors

What BPI training courses are required for participation in the Home Performance with ENERGY STAR Program?

The minimum BPI certifications that your company must acquire to become a participating contractor are:

  • The BPI Building Analyst Professional certification, which allows an individual to administer an energy audit on a residential home.
  • The BPI Envelope Professional certification, which allows a contractor to make upgrades to the shell of a residential home such as air sealing and insulation. 

When can I attend the program orientation?

Once your company has become GoldStar designated, you may contact angela.burney@NJCleanEnergy.com to schedule a date to attend a program orientation at no cost. The orientation is open to any of your staff members who would like to learn about the program details. 

What takes place at the program orientation?

At the 2 - 3 hour program orientation, you will learn program details and have the opportunity for open dialogue with the program representative and the attending contractors. At this time, you must supply the program representative with the following items:

  • Your contact information form
  • Two original signed copies of the contractor participation agreement, a non-binding agreement that must be signed before the contractor can become a participating contractor

Do I get reimbursed for the costs of the Home Performance BPI Building Analyst & Envelope Professional training and certification courses?

No, currently reimbursements are not available.

 

Home Performance Support 

What is the role of the Home Performance Technical Field Representatives?

The Technical Field Representatives will be able to assist your staff with technical and program software questions. They can be contacted via phone or email, and can also make field visits to your office or a Home Performance project.

How can I get help using the Home Performance software?

The HPwES Program offers webinars and in-person trainings that cover technical and software procedures.  Also offered are recording of webinars that detail how to enter data and how to generate required documents from the software. These recordings are available upon request through NJHPHelp@NJCleanEnergy.com. The Technical Field Representative assigned to your company can also provide assistance to you and your staff.

If I have questions about specific aspects of the Home Performance Program, who do I contact?

It is best to contact your assigned Home Performance Technical Field Representative first. If he/she cannot fully answer your questions, you will be referred to whoever can best assist you or you may email: NJHPHelp@NJCleanEnergy.com

Marketing Support

Who should I contact for co-operative advertising related questions?

Please contact Marketing at COOP@NJCleanEnergy.com.

When do I become eligible to receive co-operative advertising incentives?

As an accredited Home Performance participating contractor having completed at least five jobs in a program year, you can submit co-op advertising for pre-approval to the Market Manager. Please note that all ads will be approved by the discretion of the program. Any content or images that could be deemed inappropriate may be disapproved. Co-op guidelines are available to provide further information. 

How long will it take for a check to be received for my co-op incentives?

Please allow up to 120 days for co-op incentives to be received. This is subject to change without notice. 

Can you provide my company with any marketing materials?

You may download and print brochures from our website for your customers.

How much time should I allow for review and approval of my submitted co-op ads?

Please allow at least 7 business days for review and approval of submitted co-op ads.

If I do not intend on submitting for co-op incentives, do my ads still need to be approved if using the BPI and Home Performance logos?

Yes. If you plan on referencing BPI, the NJ Clean Energy Program or Home Performance in any way, the ads must receive pre-approval.  This is required to ensure that all logos and statements adhere to registered and trademark restrictions. However, if you are not submitting your ads for co-op reimbursement, you are not permitted to use the NJCEP logo.

*In order to qualify for incentives within the Home Performance with ENERGY STAR Program, work must be completed by one of the certified Home Performance Contractors listed in the NJCEP Trade Ally Database.

*Participating contractors in the New Jersey Home Performance with ENERGY STAR program are independent home improvement contractors who have been accredited and certified by the Building Performance Institute. The contractors who participate in the program warrant their own work and may charge different fees for services they provide, including the home assessment if additional testing is included. It is generally accepted practice to contact several contractors before selecting one. Neither the NJ Board of Public Utilities, New Jersey’s Clean Energy Program, the program manager nor its contractors, warrant the products or services of participating contractors.



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