Solar Complaint Form

For Customers Who Participated in the SREC Registration Program (SRP) or Transition Incentive (TI) Program or Successor Solar Incentive (SuSI) Program, Administratively Determined Incentive (ADI) Program

How to Submit a Complaint about your Solar Contractor and/or the Owner of your Solar Electric Generating Facility

The purpose of this Complaint form is to allow consumers to submit a complaint about their Solar Contractor and/or the Owner of their Solar Electric Generating Facility. The nature of these complaints may be associated with a company’s business practices, issues with the installation of your solar system, incorrect SRP Registration or TI Application documentation or any other disputes that you may be experiencing with your Solar Contractor and/or the Owner of your solar system.

The New Jersey Board of Public Utilities (NJBPU) Office of Clean Energy (OCE), and their SREC Registration Program and TI Program administrators in the New Jersey Clean Energy Program (NJCEP)(collectively "OCE") generally will not take action on a complaint unless the customer has made a good faith attempt to resolve the complaint directly with its Solar Contractor/Owner and the attempts have failed.

The OCE has put in place procedures for reviewing, tracking and resolving these complaints in a timely manner. Your Solar Contractor and/or the System Owner will be advised of the complaint and will respond directly to the contact name that you provide.

OCE will not involve itself in adjudicating contractual and other similar commercial disputes between customers and their Solar Contractors but the NJCEP may elect to facilitate or mediate discussions and mutually acceptable resolutions of such disputes.

At their discretion, the OCE may choose to take action against contractors committing acts or omissions justifying the application of the New Jersey Clean Energy Program’s Contractor Remediation Procedures. I/M/O the Clean Energy Programs and Budget for Fiscal Year 2017: Contactor Remediation Procedures, Docket No. QO16040353 (January 25, 2017).

If you wish to submit a specific complaint regarding the interconnection of your project or questions associated with your utility bill, do not submit your complaint using the form below, but instead please visit the Interconnection Complaint page.

Refer to this page for more information and resources on Third Party Ownership and Financing of Solar.

THE BOX BELOW IS REQUIRED TO BE CHECKED IN ORDER FOR YOUR COMPLAINT TO BE SUBMITTED

I have in good faith attempted to resolve my complaint directly with my solar contractor and/or the Owner of my Solar Generating Facility but my attempts have failed. *

What was the date of the last contact with your solar contractor?: *

What method was used to contact your Solar Contractor or the Owner of the Solar Electric Generating Facility?:

Customer Information

Solar Program Project Number: *

Electric Utility: *

Customer Last Name: *

Customer First Name: *

Customer Business Name:

Customer Street Address: *

Customer City: *

Customer Email Address: *

Customer Phone: *

Your solar installation:

Who Owns Your Solar System (Power Purchase Agreement, Lessor per Solar Lease or Customer Owned)

Owner Last Name: *

Owner Business Name:

Owner Email Address: *

Owner Phone: *

Solar Installer

Solar Installer Last Name: *

Solar Installer Business Name: *

Solar Installer Email Address: *

Solar Installer Phone: *

Complaint

Complaint Description: *

Max 5000 Characters

Verification Code: @XG6Q
Please re-type the verification code here:

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